I dislike the overblown, frenetic, & scarcity-minded ethos of Black Friday. Plus, dignify always has our own one-day, once-a-year sale earlier in November. So: why participate in any of it?!
This is a tension that I have wrestled with over 6 holiday seasons, end every year, I’m back at the drawing board.
This year, we decided that yes, we would offer free shipping over the weekend as a BFCM (industry shorthand for Black Friday/Cyber Monday) bonus. And yes, what led us there was simple economics. It works, it makes money, it makes sense. But, probably not in the same way that you think...
In the world of online retail marketing, email is still King & Queen. It’s intimate, it’s direct, and as a business, you don’t have to pay every time you pop into someone’s inbox (unlike, say, showing an ad on Facebook or elsewhere, where you have to pay every time). This is why you see such common incentives to “Sign Up!” for mailing lists, and why so many retailers give discounts, downloads, or other goodies in exchange for your email address.
We, of course, email on the regular — our Saturday morning “Keep Up” email is a crucial piece of our dignify puzzle. I don’t give any incentive to sign up other than first-to-know access (which, for a shop full of one-of-a-kind items, is indeed a benefit!). But, I use the same “best practices” as any other online brand: I try to create content & provide writing and links that are interesting and appreciated by the audience who is receiving it.
The feedback I hear generally echoes that many of you find this true!
Two years ago, I tried an experiment. Instead of announcing a BFCM deal/bonus, and then trying to promote it & generate sales amidst the Black Friday noise, what if I just used the deal as an incentive for joining the email list?
I promoted this idea — sign up to find out what our Black Friday deal is — and, as a result, there were 120 new subscribers to our weekly email list. How many of them made purchases that weekend? 3. But, how many of those sign-ups purchased sometime over the course of the year? Many more, spending over $2,000. Two years later, the total spent by those BFCM sign-ups is now around $4,500.
I will be doing the same thing this year, this upcoming week. I think that our email content is good, the "Shop Good" message is important, and the conversations we have around here are valuable. And, I want more people to discover this!
I also, of course, want to sell blankets. Not to anyone who can't afford them, or as another item to covet, or to complete the "perfect" home decor. But, to the ones who want them, need them, value them. Yes. Let's keep this good work going.
Any thoughts? Questions? Disagreements? Share them in the comments below.
(Photo courtesy of Friends of Basha)
Reflections from my experience visiting a Brothel in Bangladesh
As impossible as it is for me to believe now, earlier in 2020 I flew around the world. The primary objective was to visit Bangladesh and see, in person, the life-changing work in which dignify has had the privilege to participate over these past 8 years.
A friend recently asked on Facebook for “the most challenging and enlightening resource you have read/watched about the problem of racism in America”. This question received numerous responses within the day: half a dozen films, dozens of books, podcasts, courses, and other hubs of information resources (as well as the astute reply, “Conversation”, which is, of course, the most relational and human of “resources”).
I think that this experience was shared by most people in early June (as protests & concerns over racial injustice had reached a critical volume): so many resources, so much to learn.
But now, 2 months later… what have we done with the magnitude of worthy, fascinating, perspective-altering information & insights that have been brought to our attention?
And this it only in the area racial injustice. In other interests & concerns: How much do we know? How much have we learned & read & listened to already?
Approximately 25 years ago (in March 2020), we did a customer/reader survey. I asked what you like to read on the blog & one of the respondents suggested a post on "living generously". What a fabulous idea and perfect for this time in history!
[The title of this post implies some kind of authority or expertise — ha! Nope, no experts here... just some thoughts on generosity from a fellow human, trying to make my way!]