I dislike the overblown, frenetic, & scarcity-minded ethos of Black Friday. Plus, dignify always has our own one-day, once-a-year sale earlier in November. So: why participate in any of it?!
This is a tension that I have wrestled with over 6 holiday seasons, end every year, I’m back at the drawing board.
This year, we decided that yes, we would offer free shipping over the weekend as a BFCM (industry shorthand for Black Friday/Cyber Monday) bonus. And yes, what led us there was simple economics. It works, it makes money, it makes sense. But, probably not in the same way that you think...
In the world of online retail marketing, email is still King & Queen. It’s intimate, it’s direct, and as a business, you don’t have to pay every time you pop into someone’s inbox (unlike, say, showing an ad on Facebook or elsewhere, where you have to pay every time). This is why you see such common incentives to “Sign Up!” for mailing lists, and why so many retailers give discounts, downloads, or other goodies in exchange for your email address.
We, of course, email on the regular — our Saturday morning “Keep Up” email is a crucial piece of our dignify puzzle. I don’t give any incentive to sign up other than first-to-know access (which, for a shop full of one-of-a-kind items, is indeed a benefit!). But, I use the same “best practices” as any other online brand: I try to create content & provide writing and links that are interesting and appreciated by the audience who is receiving it.
The feedback I hear generally echoes that many of you find this true!
Two years ago, I tried an experiment. Instead of announcing a BFCM deal/bonus, and then trying to promote it & generate sales amidst the Black Friday noise, what if I just used the deal as an incentive for joining the email list?
I promoted this idea — sign up to find out what our Black Friday deal is — and, as a result, there were 120 new subscribers to our weekly email list. How many of them made purchases that weekend? 3. But, how many of those sign-ups purchased sometime over the course of the year? Many more, spending over $2,000. Two years later, the total spent by those BFCM sign-ups is now around $4,500.
I will be doing the same thing this year, this upcoming week. I think that our email content is good, the "Shop Good" message is important, and the conversations we have around here are valuable. And, I want more people to discover this!
I also, of course, want to sell blankets. Not to anyone who can't afford them, or as another item to covet, or to complete the "perfect" home decor. But, to the ones who want them, need them, value them. Yes. Let's keep this good work going.
Any thoughts? Questions? Disagreements? Share them in the comments below.
This is a motto I've been replaying lately in my mind.
For me, one of the *necessities* to sustain energy for this work is to embrace joy, celebration, & fun. But this year, those things have felt pretty elusive. The past 16 months have enriched the depth of my close friendships and have brought maturation & focus to my time; these have been invaluable gifts!
But... I feel like I need to learn all over again how to have fun!
Here are some of the ways I've been thinking about, or practicing, fun lately. I would also love to hear about how you find joy & energy to recharge for everything else that life brings at us!
Basha Boutique is the name of the organization in Bangladesh where all of our beautiful products are made.
Yes, *all* of our products, every item of kantha we sell. This was... ill-advised by our banker. But, a personal working relationship, excellent partnership, and the literal best quality products have kept us together for nearly 9 years! dignify is yoked to Basha, and we have zero regrets.
If you've been around dignify for a while, you've heard plenty about Basha and likely have a good familiarity with how they (and we) operate. But, if not, here is a bit more context!
I’ve written before about taking the time to think about our spending habits. We are in a particularly unique situation in this current moment; in March 2020, there was a dramatic interruption to our everyday spending and consumption habits!
Some patterns have remained interrupted over the year. Some rhythms are, or will be soon, returning to a closer resemblance to pre-covid. Regardless of our specific situation, interruptions make great opportunities to re-assess! Do my choices reflect my desires, my values, my priorities?