This month, we're addressing customer questions with behind-the-scenes insights, best tips, and (hopefully) thorough & interesting answers! Submit your own questions here >
Colleen sent in this message:
Hi, love the items and have purchased several.
Question: last week I had put a classic throw in my cart and then shopped for another and placed in my cart as well and when I went to complete the purchase, they were marked as sold and unavailable.
How does this work? Was extremely disappointed!
I completely understand — what a disappointment!
Herein is the glory AND the challenge of having unique, one-of-a-kind (OOAK) items... There is the fun of the hunt & the joy of finding a blanket you love, knowing that it is only yours in the entire world! But, if you miss one that you adore — that's it, it's gone.
For better or worse, this is the model that we have & we're sticking with it!
I've written a lot about shopping slow, considering what you really want, taking your time, and not being manipulated by scarcity marketing tactics. In the case of our kantha blankets, it's not a tactic, it's simply a reality: if you really want one of our throws, you have to act fast.
A blanket on the site is available to anyone until the purchase is complete; being in a cart does not reserve an item or guarantee anything. To imagine this in person — another shopper grabbing something out of your basket and running to the checkout while you’re still browsing — is very offensive! But, online, it is simply the only option.
The latin proverb from Virgil's Aenid says, audentis Fortuna iuvat (“Fortune favors the bold”)… Well, in online shopping: a completed, successful order favors the one who checks-out swiftly!
(a couple of blankets that would have been snapped up quickly)
The good news is: there are lots of great blankets!
It’s disappointing to feel like a blanket you loved has slipped through your fingers; but, keep in mind that you are choosing from an available pool — if you hadn’t spotted that one, would you even know what you’re “missing”, or would you choose the best of what is available?
I try to remove the "Sold" blankets at regular intervals, but sometimes it's tricky, as I don't want to interfere much with the site while many people are using it. But, don't be too detracted by the ones that are gone... there are always more blankets!
In the coming months — our busiest time of year — we will be releasing hundreds of new kantha throws, minis, large throws, silk blends, and other kantha items. The most exciting, perfect, new blanket may be yet to come!
The threat of technology to our humanness is no new fear (hello, Blade Runner! …actually: goodbye, you are a super boring movie 😆). But, there seems to be an acute crisis of our current cultural moment, as we relate to technology.
Here is just a fraction of writings from the past month addressing this:
With so much pain, brokenness, ugliness in the world, attention to beauty, joy, & wonder is absolutely necessary!
Beauty may not solve problems itself... A stunning photograph will not end famine or war. Banksy's graffiti art does not solve Middle eastern contested-land conflicts.
But, the restoration, hope, and inspiration that come from creativity and beauty are like gas in the tank — fuel for the drivers & changers of the world.
We don’t receive a lot of returned items, but it does happen. Of course! There is some degree of risk in shopping online, always.
Stores take different approaches to return policies, sometimes with great sophistication in how it will impact your willingness to purchase. Here's a little peek at what I've learned over the years (as a customer and also as a retailer) about return policies.