We have shipped around the world and haven't lost a package yet! Some have been very slow, though!!
Whether you are able to check-out with shipping to an international country is entirely dependent on whether we have previously shipped to that location. Try it out and see what options are offered. If you are unable to process the order, contact us for a shipping quote.
Generally, we ship via land/sea rather than air, and the timeline is ~6 weeks. But, depending on the size/value of your order and location, that may vary.
From my understanding, European deliveries are all subject to VAT and perhaps delivery expense (such as, customs clearance by the Royal Mail). Unfortunately, I don't have accurate details and cannot assuredly predict those exact costs.
Disappointed with your blanket? That's unusual! ;)
You can return a throw anytime within three months of receiving it. We will refund everything but the original shipping, and you are responsible for returning the item domestically to MT (in USA) or AB (in Canada).
In the case of an exchange, you are responsible for the return shipping of your item. If you are in doubt or have additional questions on any item, feel free to contact us.
We do not include a receipt or packing list with our blankets unless you are outside of USA/Canada (international requires an invoice/receipt for customs purposes). So, no worries about awkward etiquette for having the price included in a gift.
Each blanket also includes a card that tells the story of the blanket, as well as washing instructions.
Every throw we send is wrapped in brown paper tissue & twine; minis are also wrapped in twine: nice enough to send directly to any gift recipient. Large throws and bedding are a bit more unwieldy and are trickier to wrap! If you would like to include a message or greeting, please write it in the notes on the cart page before checkout; we’d be happy to include it.
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